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Q1. How do I order a custom pet portrait? 
A1. We have order form for you to fill out.  You can find order form in our website at the form section.  The best way is to send three items in a mail.  The three items are 1) order form, 2) photographs, and 3) ½ deposit in check or money order.
 
Q2. How long does it take to complete pet portrait? 
A.2 We generally say please allow 6-8 weeks for painting, 2~3weeks for drawing.  Our best interest is the quality of our work to bring you the very best.  We take first come first serve basis.  If the work is completed much earlier than expected, we will notify you.
 
Q.3 When do I pay the remaining balance? 
A.3 Upon completion of our work, we will send you the image of finished product via email to notify you that the product is ready.  Then we will kindly ask you to send a check or money order of remaining balance including tax, S&H in mail.  When the remaining balance is paid in full, we will send you the product as soon as the check or money order is cleared. 
 
Q.4 I want to order, but what do I need to do?  Tell me the process?
A4.  You can email, write, or call our studio.  For ordering portrait, we have order form that you can download from our website.  We will need you to send in 3 items to our studio via mail.  1)order form, 2) several pictures, 3) ½ non-refundable deposit of product price. 
1) We will need your general information name, address, contact information.  Once we have all the information we need to be able to contact you.  
2) If the product you are interested is other than portrait, we will discuss about what type of painting, drawing, faux finishes, hand painted object, design, or mural you have in your mind.  Then, generally, depending on the size and complexity of the project, we will get back with you with an estimate if necessary.  Once you agree to the estimate and would like to proceed to order, we will need to sign a contract that we send to you either via email or mail.     
3) We will need you send in 3 items to our studio via mail.  1) signed order form, 2) several photos, 3) non- refundable ½ deposit of product price.   
4) When the project completes, we will send you the image to your email to notify you that the project is ready for you.  Upon the receipt of the image, the final remaining balance will need to be paid in full.  If you request shipping, you will need to include shipping and tax (for NJ residents). 
5) Generally, we will pack the project, insure, and then send it to you.    
 
Q.5  What kind of service is available from Azumi Yuki Art Studio? 
A.5 We offer custom painting and drawing, along with mural and decorative hand painting and faux finishes for residential as well as commercial site. 
  
Q.6  I don’t live in New Jersey, USA, but can I order?
A.6 Absolutely.  We will send you the finished product anywhere in the world where the general carrier goes.
  
Q.7 Can I pick up the project? 
A.7 If you live near Princeton area, if you choose to pick up your product, we can arrange it.
 
Q.8  Where can I see sample painting and drawing?
A.8 You can always visit our website at http://www.azumiyukiartstudio.com
 

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